123 HP Officejet 4650 Troubleshoot Printer

Troubleshooting From 123 HP Officejet 4650 Printer

This section contains some of the Troubleshoot issues:

  1. Troubleshoot using Printer Control Panel
  2. Paper Jams and Paper feed problem
  3. Ink cartridge issues
  4. Print issues
  5. Copy issues
  6. Scan issues
  7. Fax issues
  8. Network and Connection problem
  9. Printer Hardware problem

Troubleshoot using Printer Control Panel

You can access the help menu available on the Control Panel to troubleshoot Paper Jams and to know on Printer Features. Touch Help from the Printer Dashboard to access it. You also get reports from control panel that will help you in solving problems. Some of the Reports are:

  1. Printer status report
  2. Network configuration page
  3. Print Quality report
  4. Wireless test report
  5. Web access report

123 HP Officejet 4650 Printer Status Report:

Using the Report you can know on the 123 HP Officejet 4650 Printer information and ink cartridge status. It contains an Activity Log of recent events. Procedure to print the Printer Status Report:

  1. Touch or Swipe down the tab in the Control Panel to open the Dashboard
  2. Touch Setup
  3. Touch Reports
  4. Touch Printer Status Report, Some of the indexes available are:
  5. Printer Information: provides the printer name, model number, serial number and firmware version number.
  6. Print Usage Information: provides the details about the Printing pages type and Quantity
  7. Ink Delivery System Information: provides details on ink levels through graphical form as gauges, and also, the part numbers / warranty expiration dates for the ink cartridges
  8. Additional Assistance: contains information about Fax Test Setup, Wireless Network Test Setup etc.,
  9. Touch Print and tap OK button

Network Configuration Page:

This page contains the network settings for the printer and also about the available printers on the network. Steps to access the Network Configuration Page:

  1. Touch or Swipe down the tab in the Control Panel to open the Dashboard
  2. Touch Setup
  3. Touch Reports
  4. Touch Network Configuration Report

Print Quality Report:

This report explains about the Print issues due to poor image source, insufficient papers in the Paper Tray and Printing System itself. Steps to access the Print Quality Report:

  1. Touch or Swipe down the tab in the Control Panel to open the Dashboard
  2. Touch Setup
  3. Touch Reports
  4. Touch Print Quality Report

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Paper Jams and Paper feed problem

To clear an internal paper jam present in the Printer:

  1. Press the Power button to turn the printer OFF
  2. Locate the cartridge door latch at the front of 123 HP Officejet 4650 Printer to release it. Push Upward to open the Cartridge access door.
  3. Access the Paper path cover and remove it from its place to clear the paper jam
  4. Replace the Paper path cover to avoid foreign debris get into the paper path
  5. If problems exist then locate the print carriage and move it to the far right to clear away the paper jam
  6. Now move the print carriage to the far left to clear away torn paper from rollers
  7. Push Down to close the Cartridge access door and latch it on to Printer
  8. If problem is unresolved, then Pull out the Paper Tray completely by pressing the button existing on its edges. Locate the clean out present in the paper tray gap. If there exist any paper jams then remove it completely from the clean out
  9. Push the paper tray back to the printer
  10. Turn ON the Power button in the Printer

To clear away paper jam from the document feeder:

  1. Lift to open the cover from the Document Feeder
  2. To Lift the document feeder tab, access from its lateral side
  3. Gently take away the jammed paper out of the rollers
  4. Push the document feeder tab on to its original position
  5. Close in the cover to the Document Feeder until it is fixed firmly

How to prevent Paper Jams

  1. Load the Paper Tray with a suitable number of sheets, avoid keeping large number of sheets at once
  2. Promptly take away the printed papers from output tray in order to neglect paper jams
  3. While loading papers to the Paper Tray make sure that the papers are not cracked or bent condition
  4. Ensure the loaded papers remain stationary in the photo tray and the edges not bent
  5. Always use same type of paper and do not use different paper types while loading the paper Tray. i.e., heavily thick or too thin papers
  6. Ensure all of the feed papers in the Paper Tray are of standard size
  7. Using the paper-width guides in the Paper tray to stuff the papers, eliminates the jams and misalignment during printing
  8. Always use the Paper path cover to avoid foreign debris getting into the paper path, thus causing paper jam
  9. Always switch off the 123 HP Officejet 4650 Printer before loading paper to Paper tray. Also avoid loading paper during printing process

To Clear a Print Carriage Jam:

  1. Remove any objects such as paper and other foreign debris, that blocks the print carriage from functioning
  2. Avoid using any tools to free print carriage stall
  3. Scroll down the control panel to open the Dashboard
  4. Touch Help and locate the option Troubleshoot and Support and select it
  5. Touch Clear Carriage Jam

Ink Cartridge issues

Identify the Ink Cartridge problem:

  1. Press the Power button to turn the printer ON
  2. Locate the cartridge door latch at the front of 123 HP Officejet 4650 Printer to release it. Push Upward to open the Cartridge access door.
  3. If you get an ink cartridge issue from the 123 HP Officejet 4650 Printer software then do one of the following:
  4. Remove the ink cartridge and locate the electrical contact exhibited in gold colored dots. Use a clean cloth to wipe of the dust and proceed with the other Cartridge
  5. Ensure to peel off the plastic tape, if present, from the Ink Cartridges
  6. Reinstall the ink cartridge back to its slots with Latches ON
  7. Push Down to close the Cartridge access door and latch on to the 123 HP Officejet 4650 printer
  8. If you still get error messages then reboot the 123 HP Officejet 4650 Printer

Troubleshoot ink smears on Printout:

If you get ink smearing problems while printing then make use of the Clean Ink Smear function from control panel to resolve it. A full size plain paper is needed to be loaded to the paper tray and while cleaning is in progress, this paper moves back and forth.

  1. Load paper to the paper tray
  2. Swipe down the control panel to display the Dashboard
  3. Touch Setup
  4. Touch 123 HP Officejet 4650 Printer Maintenance
  5. Touch Clean Page Smears and follow the onscreen instructions

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